Refund policy

Refund & Returns Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

Easy Return Eligibility

To be eligible for a return, items must be:

  • In the same condition you received them
  • Unworn or unused
  • In original packaging
  • With proof of purchase

How to Start a Return

To begin a return, please contact us at velquillpress@outlook.com.

Once your return is approved, we will provide instructions on where to send your item:

Return Address:
10999 Coal River Rd
St Albans, WV 25177
United States

Please do not send items back without first contacting us, as they cannot be accepted.

Return Shipping

We offer free shipping on orders, however return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

This helps us continue offering affordable pricing and free shipping on all orders.

Refunds (Store Credit or Refund Option)

Once we receive and inspect your return, we will notify you of the outcome.

If approved, you may choose:

  • Store Credit (fastest option, no fees, recommended)
  • Refund to original payment method

Refunds are processed within 10 business days after approval, but your bank may take additional time to post the funds.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately. We will make it right with a replacement, store credit, or full refund at no cost to you.

Exchanges Made Easy

Need something different? The fastest option is to return your item and use your store credit to place a new order right away.

Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized items
  • Perishable goods
  • Personal care items
  • Gift cards
  • Sale items

European Union Orders

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused and in original packaging.

Need Help?

We’re always here to help. Contact us anytime at velquillpress@outlook.com.